Frequently Asked Questions

Do you ship internationally?
Not at this time, but if you have a specific item you are interested in and you live out of the United States, please contact us at info@cleverbydesignproducts.com.

What are your shipping rates, policies and timelines?
Click on this link to review our Shipping Rates, Policies, and Timelines.

Can I make a change to, or cancel, my order?
Once an order has been submitted, we cannot make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double and triple-check your items, quantities,, and shipping info before hitting submit.

Why isn't my order going through?
First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered in during check out does not match the billing address that your bank or cardholder has on file for that card.

Be sure to use an up-to-date browser when looking at the site, like Google Chrome.

Can I return my order?
We always want you to be 100% satisfied with your order. Please click this link to review our Return Policy. If you have any questions, please contact us at info@cleverbydesignproducts.com.

What do I do if the item I received is damaged or defective?
If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that your send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 30 days of the purchase of your order.